Medsync for hospitals

 Patient satisfaction is one of the most challenging metrics to address, even for best-in-class hospital systems, due to the gap between actual care and survey results. Often, hospitals don’t know exactly what needs attention. MedSync bridges this gap by providing real-time patient feedback, along with tools to establish concierge-like communication. This not only elevates the patient experience but also supports hospitals in improving their patient satisfaction scores. 

 In hospitals, discharge is no longer the final product. Similar to manufacturing, where the quality of a finished car is measured by its performance under warranty, the quality of hospital care is reflected in readmission rates. These rates depend heavily on how well post-acute care is coordinated.

MedSync supports hospitals with an innovative, exclusive system for post-acute care monitoring, designed not just to classify readmissions as observation but to truly elevate the quality of care transitions. 

 Based on decades of combined experience in hospital care, the founders recognized that significant gaps still exist in medical records, even with robust EMR systems. Sometimes it’s a single missing piece of information — like a pacemaker serial number that delays an MRI, prolonging a hospital stay by a day and causing substantial financial impact. Other times, it’s critical details like a patient’s code status or medical history when the patient cannot communicate.

MedSync addresses these gaps by empowering patients and families with simple, patient-owned, and highly accurate medical information — ensuring hospitals have the crucial data they need to provide safe, efficient, and high-quality care.

  Accurate medication lists remain a major challenge in healthcare, and the problem is often not missing medications but incorrect doses, outdated prescriptions, or persistence of medications the patient is no longer taking. This can lead to serious complications, especially when patients cannot speak for themselves — for example, receiving incorrect insulin doses or other medications in the hospital.

MedSync is on a mission to support the campaign: “It’s Not All There in the Computer.” We provide patients and families with tools to take ownership of their medication lists, ensuring they are accurate, up-to-date, and safe. By empowering patients in this way, we help eliminate dangerous medication errors and improve outcomes across the care continuum

 We believe that reducing hospital length of stay is not simply about when the hospitalist places a discharge order, but rather a product of communication efficiency across the entire care continuum. The more accurate and streamlined the exchange of information between patients, doctors, and families, the shorter and safer the stay. Even a single error — such as a wrong medication or a missing anti-seizure drug — can trigger complications like a seizure episode, prolonging hospitalization and increasing costs. 

  Almost every sentinel event in hospital care results from communication gaps. MedSync’s mission is to connect patients and families with medical teams using the most accurate health information, reducing not only hospital length of stay but also minimizing costly legal and financial consequences associated with medical errors and miscommunication.